Meet the Team

Pam operates primarily “behind the scenes” to handle all aspects of patient accounts and medical records, from insurance benefits inquiries, pre-authorizations, claims submission, payment posting and collection. She joined our team in 2010 after working as the billing manager for a chiropractic office.

One of the unique abilities of East Wind is our expertise in handling third-party payments. While this is very common in the traditional Western medical world, it is rare in the world of acupuncture, Chinese Medicine and alternative medicine. Pam has been primarily responsible for building the systems that allow us to seamlessly understand and navigate the rules, regulations and nuances of the insurance payment world. She has been particularly successful in being East Wind’s “point person” for dealing with the Veteran’s Administration with whom we have an excellent relationship and reputation. We have a history of over 10 years of dealing with the VA’s Community Care Program and its predecessor programs. It takes a team effort to establish our reputation with the VA, it is Pam who serves as the liaison between our office, the VA administrators and the veterans themselves. She has also done extensive work with traditional insurance companies as well. Believing that each of us has the right to choose the course and type of care we want, Pam is a staunch advocate for patients. Because of her diligence and experience in collecting from insurance companies, we have billed out more acupuncture services to third-party payers (insurance) than any other acupuncture and wellness clinic in Wisconsin.

Always donning a smile and a friendly word, Jamie has been with us since 2016. She is primarily responsible for the scheduling and smooth flow of our patients in our Appleton office. She grew up in the Fox Valley and is an animal lover.

Andrea is a student at the University of Wisconsin in Madison and helps out with reception and scheduling as well as other “backstage” duties when she is home from college. She shares Mike’s name because she is his daughter. She has been helping out around the office since she was quite young. She intends to major in business, is a gifted violinist and public speaker and has a constant companion in her little white dog “Barry” whenever she is home.